By understanding the different types of conflict, people and organizations can develop effective conflict resolution strategies and work towards creating a harmonious environment in the organization which may result in better productivity of the workforce.
Conflict management is the procedure of planning to avoid conflict where possible and the process of organising to resolve conflict where it does happen, as smoothly and rapidly as possible.
The Johari window model helps people to understand and improve interpersonal communication and relationship. According to this model, interpersonal effectiveness is directly related to the amount of mutually shared information or congruence. The larger this area becomes, the more effective the communication will be.
Interpersonal relationship refers to the relationships that exist among individuals. Interpersonal relationships are built through connections, social associations, or affiliations between two or more individuals.
Group decision making is a type of participatory process in which multiple people working collectively analyse situations, and problems, consider and evaluate alternative courses of action, and select from the alternatives or solutions.
“Norms” are the unwritten rules that govern social behaviour and interactions. It informs the person how to act within a particular group or society. They serve as a guide for individuals to understand what is considered acceptable or unacceptable behaviour in a given situation.